ISD invented the first newspaper IVR system in 1988, and it's still running today. Since then, we have installed more than 80% of all existing circulation department IVR systems. Newspaper Customer Service automation is our core-business, and we believe we come to the table with industry knowledge that is second to none. We don't know everything, but we are certainly ready to listen and learn from the experts - our customers.
More than experts in telephone technology, ISD staff are also newspaper people. We know all about call centers, press runs, zoned-delivery, draw schedules, carriers, newspaper marketing, NIE programs, and the delicate balance necessary for keeping your customers happy. We also understand how unique every newspaper is and the importance of every subscriber. We've been there before, several hundred times, in fact.
You don't need to change the way you run your business to accommodate us. We handle a wide variety of situations from Atlantic City to Los Angeles, serving customers in retirement communities and hi-tech areas alike.
All in all, ISD is a customer service oriented company that has been in the newspaper industry for many years, and we intend to stay here for a long time to come.