Touch Tone - Voice Recognition or Both on the same call
Interactive Voice Response™ (IVR) or Voice Response Units (VRU) are integrated telephone/computer systems that permit subscribers or advertisers to make customer service requests without the need for live intervention. These systems answer the phones, relay information from the host computer, update the host computer, and follow the same protocols as a live agent.
CHATTERBOX™ processes the high-volume easy calls, allowing agents more time to deal with people who require more personalized attention.
WHAT IS CHATTERBOX™ IVR USED FOR?
Typically, for Circulation, CHATTERBOX™ IVR processes delivery complaints, vacation requests, account inquiries and payments. CHATTERBOX™ options include:
CHATTERBOX™ has processed billions of calls over the past 25 years and has consistantly had more systems installed than all our competitors combined right across North America.
Using touch tones or by voice recognition CHATTERBOX™ can easily satisfy your needs of less expensive call processing without forcing automation on your customers